[gclements52]

I have been using two-way syncing for 2+ years on my iPod Touch. I just moved to an iPhone and Glucose Buddy will not two way sync on this new device. It is still funcitioning on my iPod Touch.
Please help with my activating two way syncing on my new iPhone since I would like to discontinue using the iPod Touch.
Thanks

[dano]

Make sure that the username and password are the same on the iPhone as the ones for your iPod and web account. This is the problem 99% of the time. Remember that the username and password must be the same on all devices.

[gclements52]

Thanks Danny, but the user ID and password is identical as evidenced by the fact that I can successfully send data to my account from my iPhone.
What I cannot do is send data from my account to my iPhone.
Hopefully you have another idea?

[dano]

Try "Settings"; "Account Info"; "Sync All Logs"

[gclements52]

Danny,

Thanks, that worked...sort of. Two logs, just recently entered via my laptop were downloaded. That's progress.
However, when I attempt to enter a log, e.g, my weight, I am advised that is only available if I upgrade. I upgraded in 2011. Also my foods to choose from are not listed. It is as if I started over....and I don't want to start over.
Perhaps the problem is the methodology I used to place the app on my iPhone. I connected to my laptop and selected the apps from iTunes which I had previously downloaded/purchased for my iPod Touch.
Please help...again.

Your ideas thus far are greatly appreciated.

Gary

[gclements52]

Correction. That did not work. Those two logs were actually uploaded from my iPhone to my account.
When I hit sync all logs now, I am advised that I have 'No logs to sync'

Thanks...and sorry for my confusion.

Gary

[dano]

Have you rebooted your iPhone, since you have installed the GB App? If not, try that and retry the sync all logs.

[gclements52]

No, I had not.
Just rebooted and re-tried Sync all Logs. Unfortunately same result, i.e., no logs to sync.

[dano]

IDK what else to try.

Some people have had success with deleting the App and reinstalling. iTunes has a record of your purchase and they won't charge you again, if you want to try that.

[gclements52]

Danny,
That worked. Everything is back to normal.
Thank you so much for your patience with me and especially for your prompt replies.
Your help was greatly appreciated.

Regards,
Gary