Changed iPhones and can't get data on new phone

JerrySmith · #1 08-28-2011, 02:32 PM

I switched from an iPhone 4 on AT&T to one on Verizon and restore did not bring in the data on my GlucoseBuddy program on the new phone. This data is online but how to I get it back on my new iPhone so I can continue to use the iPhone to enter data? It wants me to start all over again. My name and password did not help on iPhone. Thanks....

dano · #2 08-29-2011, 12:31 AM

Did you previously purchase two-way-sync? If so, that should get you information back to your new phone.

kjsemon · #3 09-16-2011, 08:07 PM

I had to change iPhones and cannot get the "old" information onto the new. I believe I did buy the two way sync. What now? Cheers, Ken

dano · #4 09-16-2011, 08:45 PM

If you bought the Two-Way-Sync add-on all you have to do is install GB on your new iPhone, set it up using the same user name and password that you used before. Go to settings; 2 way sync; and set that to ON (Download & Upload). Then Settings; Sync All Logs; and you should have all your logs back on your new phone. You may want to reference the "GB Help" Thread, as well. Good Luck!

kjsemon · #5 09-18-2011, 05:55 PM

Many thanks. I worked it a bit and then turned off the iPhone, rebooted and retrieved my previous log. Thank you so very much! Ken