two way sync add on

wjorg · #1 03-21-2012, 03:09 AM

I have purchased the add on and downloaded it to my ipad. I am currently entering data manually on my iphone so that i don't have to pay additional for the multi device sync. The problem is that there is no way to "turn on" the two way sync option on my ipad. I have read the threads that suggest this and using the sync all logs but nothing is working. Am I making all this effort for nothing?

dano · #2 03-21-2012, 11:53 AM

Quote:

Originally Posted by wjorg

I have purchased the add on and downloaded it to my ipad. I am currently entering data manually on my iphone so that i don't have to pay additional for the multi device sync. The problem is that there is no way to "turn on" the two way sync option on my ipad. I have read the threads that suggest this and using the sync all logs but nothing is working. Am I making all this effort for nothing?

If you have downloaded the two-way-sync and have it installed on your iPad, then you should be able to "turn on" the "2 way sync" under Settings; 2 way sync; On (Download & Upload). Make sure that it has a check mark beside On (Download & Upload). Additionally make sure that the iPad is configured with the same username and password that you are using on your iPhone and web account.

wjorg · #3 03-21-2012, 07:28 PM

the only things in my settings are Acct info, get support, email logs, BG tracking, Weight/Height tracking. No option at all for two way sync. I know its downloaded because it no longer shows up under premium goodies anymore. Logged in with same name, but still get the no logs to sync error.

dano · #4 03-22-2012, 12:48 AM

If it is not showing up in "Premium Goodies" it is most likely installed. Try rebooting the iPad by turning it off, with the main power switch, then wait a couple of minutes and turn it back on. Sometimes this is needed. Good luck, I hope that it works.

wjorg · #5 03-22-2012, 04:58 AM

Still not showing up. Hopefully they will respond to my email

dano · #6 03-22-2012, 12:07 PM

Sometimes deleting and re-installing works.

wjorg · #7 03-23-2012, 12:01 AM

Already tried that at least three times. Still nothing. Oh well, I guess I will try to find a different app.

dano · #8 03-23-2012, 12:08 PM

It will work, we are just missing something. Read back trough the two-way-sync threads and keep trying.

When you re-installed the app; Did you re-install the two-way-sync as well?

wjorg · #9 03-26-2012, 10:16 PM

When I reinstall on either ipad or iphone the two-way-sync is unavailable in premium. I'm not sure how else I would reinstall that add on.

dano · #10 03-26-2012, 10:28 PM

Which device are you using as your "main device" for uploading data to the website? I would assume that you are using the iPhone. Therefore, I would think that you would want the two-way-sync on your iPad. Have you installed the two-way-sync on both devices?