Sometimes I wonder if the support personnel/developer really knows to whom this product is for?
This product is meant for, mostly if not all, people who has a medical condition that has an extremely low chance of recovery. Most of us need to face this condition for the rest of our lives. This software is supposed to help us to improve the management of the condition and, not to heal it, but to make it easier to cope with.
For a simple question like this thread, no one even has the slight intention of replying - like: you bought it, doesn't work, who cares...
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