Thanks, I'll send an email to them and keep my fingers crossed.
I've been sending emails to that support email address for a couple of weeks about this problem, but I've never gotten any response at all from them. Not even a form letter acknowledging my emails. Yes, I've been checking my spam folder.
Thanks for your help. It's a real shame that all that data is trapped and there's no good way to get it out. Over 1300 records. *sigh*
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