Glucose Buddy Forum - I'm having trouble, dissapointed

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- - I'm having trouble, dissapointed (http://www.glucosebuddy.com/forum/showthread.php?t=4960)

I'm having trouble, dissapointed

I used this LITE app for a week before purchasing. Now that I have purchased nothing transphered to the purchased app. I used the same information. Now I don't have all my information from the past week on the purchased app. So I'm frustrated and feel I lost 6.99. Can you help me how to put the information set correctly?

Also, when I try to sync to my information today it tells me the email is already used and won't let me. I think I want to ask for my money back.

Quote:

Originally Posted by lizcrompton (Post 14201)

The data information does not automatically go to the Pro App when you purchase it. The procedure is outlined in the "GB Help" thread.

Downloading Data "Two-Way-Sync"; From the Website to the GB Pro App

Note: The account name and password must be the same on all devices.
Under "Settings", "2 Way Sync"; make sure that the "On (Download & Upload)" is turned on (ie checked).
Under "Settings", "Account Info"; Select "Sync All Logs".
You will see a spinning wheel saying "syncing..." Please be patient this will take a while.

Thank you thank you!!

:). Dano, you did it. Thank you so much! I'm so happy!!:p