Prblems With Sync
 

Since you have updated the site I have been unable to connect to sync my log files - Also when I attempt to connect today with firefox I had a warning that something was wrong with the https:// - Do I need to change some settings on my iPhone?

I have same thing. Says “It seems like you are not connected to the internet or the internet connection is not stable.”

I am wired in. Also, WiFi is working for everything else.

I have the very same ossue as well. My syncing stopped Monday Morning.

We're in the middle of a server migration. It should be up soon. We apologize for the inconvenience. -Tom



Just got this was having same problem!!
Would be nice if they would post this stuff then they wouldn't get bombed with support emails ?!!

me too
 

thought it was me glad I looked

Still not syncing
 

I still can not get t to sync and i have a doctors appoinment next week. My docor has been getting all his patients to use this and if i cant sync to print my charts....he might not like it so much

Trying to alter my reminder times, which seem to have gone all over the shop (I have been reminded in the middle of the night and I never even set a midnight reminder to be pushed)... the page keeps trying to load and then eventually it gives up... error message is: "Unable to connect to the Glucose Buddy Server"

Log syncing appears to work just fine. However I want to make the change for the reminders and am unable to do so.

Problem with sync...
 

Have been trying to 'Quick Sync' for the past several days without any luck ! Each attempt results in a overlay box with the following info displayed.... "Sync Status" " An unknown error has occured. Please try again or at a later time." Do you have any info regarding a quick fix?

Sync problems
 

I have not been able to syn my log and have received unknown errors.
Is there a way to correct this problem?
Johnspnc

For anyone having a problem syncing to their iphone I found that if you turn the completely off and restart it you can then sync all your logs.
John

Unable to sync.
 

New to Glucose Buddy and trying to sync from my iphone. I keep getting the message that says not connected to internet. Not true. everyelse works just fine. Love the app. but wish I could get it to sync. Any thoughts?
Thank you for the program and forum.

Sync
 

Just saw your post John and thanks. I tried it but to not avail.

New user here, I have been unable to connect as well with my iPod Touch.

I get the same Sync Status Error as mentioned above.

How do you delete logs from the app?
 

Jeff,

After syncing I found an error in the glucose amount I typed into a log entry on the iPhone. I corrected the value on the web site and then I corrected the value on the iPhone. After doing this I can no longer sync.

I was using v. 3.1.1 (I think) and got the "try again or try later" message each time I tried to sync. I updated to v. 3.2 and now I get the "you might have deleted a log on the web site that you did not delete from the iPhone" message every time I try to sync.

It is a clear as the nose on my face how to delete log entries on the web. How do you delete log entries on the iPhone? Under the 'My Logs' I can see how to edit log entries, but now how to delete them.


ADDED AS EDIT: What exactly is a "Junior Member", and what other member levels are there?

Thanks

Corvid

corvid;

To delete a log on the iPhone: While in the the Edit Log menu, take your finger and push the item up on the screen. The Delete Log button hides behind the meal wheel. I hope this helps. :)

Where is the Edit Log menu?
 

Hey Now,

I solved the problem by creating a new account and uploading all logs to that account. Solved, but sloppy.

Where would I find the Edit Log menu on the iPhone. I looked and could not find it.

Thanks,

Corvid now X19

Corvid -> X19;

Just select one of the items in your My Logs data base. When you "click" select the item, the Edit Log appears and you can either edit the item or delete it. I hope this helps. :)