Glucose Buddy Forum - Error trying to sync

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- Glucose Buddy Specific (Questions/Support) (http://www.glucosebuddy.com/forum/forumdisplay.php?f=15)

- - Error trying to sync (http://www.glucosebuddy.com/forum/showthread.php?t=1228)

merv307

01-11-2011 12:55 AM

Error trying to sync

I have been syncing everyday, no issues. Now one day I woke up and when I try to sync, I get this error, "AN UNKOWN ERROR HAS OCCURRED, PLEASE TRY AGAIN OR AT A LATER TIME.
Http/1.1 454 unknown status code

merv307

01-11-2011 12:59 AM

<?XML Verizon="1.0" encoding=utf-8"?>
<errors>
<errors> name has already been taken </error>
<errors>

merv307

01-11-2011 02:01 AM

This is the first time I use this program, I've been using it for a week and the error happened. Also if I delete the program I will lose all my unsync logs and my entire data. I also don't use the Tips

merv307

01-11-2011 02:25 AM

I just did a sync and it work. Not sure how it got fixed.

dano	01-11-2011 04:17 AM

Good job Merv, congrats! :)

mag2	01-27-2011 01:21 PM

sync errors

I am having the same issues with syncing. I really don't want to reinstall and lose a couple weeks worth of data. Anything you could do to help would greatly be appreciated.

dano	01-27-2011 02:34 PM

Please first make sure that you read through the Known Problems thread and make sure that you don't have any of the known items in-place.

TallyCast

01-28-2011 03:23 PM

I'm having the same problem. I wish there was a way to solve this without losing my data. I am on a new med and really need to track my results over the next month.

I can't find how to remove experiments. Is this a feature or a bug?

dano	01-28-2011 04:02 PM

TIPS is a feature, that is buggy. There is a lot of info on the forum about it. Try doing a tag search for tips. Just clcik on the Search pull down above and then click on tag search. I hope it helps. :)

TallyCast

01-28-2011 06:03 PM

Interesting that despite the error message, the logs are actually showing up on the web site. I wonder if I wipe and reinstall the app, if the logs from the web site will sync back to the app?

dano	01-28-2011 06:17 PM

Quote:

Originally Posted by TallyCast (Post 3488)

Interesting that despite the error message, the logs are actually showing up on the web site. I wonder if I wipe and reinstall the app, if the logs from the web site will sync back to the app?

No, not at this time. You will have to wait for the next release of GB to sync from the web to the phone. Two-way sync is in the works.:)

ashley7673

01-31-2011 02:05 PM

I'm having the same sync problem and errors.. I haven't been able to sync for months.. I just found this forum. What can I do? I'm not doing any testing in pairs ect. although I have looked at it and now no sync available.

dano	01-31-2011 02:15 PM

First do a tag search on "sync" and read through the existing problems that others are having. If that does not solve the problem post back in this thread and maybe one of the admins can help you.

ashley7673

01-31-2011 02:24 PM

No help. I deleted the app and then reinstalled it. It works fine now, but I've lost all data in the app. I guess it's not a real 2-way sync.

dano	01-31-2011 02:29 PM

Ashely;

One quick note: If you have deleted files on the GB App, you will need to go to the website and delete those as well.

dano	01-31-2011 02:30 PM

Quote:

Originally Posted by ashley7673 (Post 3528)

No help. I deleted the app and then reinstalled it. It works fine now, but I've lost all data in the app. I guess it's not a real 2-way sync.

It never has been a true 2-way sync. That is coming in the next version.

theron11

02-06-2011 12:34 AM

Syncing Logs

I'm having troubling syncing my logs. I've updated the version to 3.6.0 and its telling me An Internal Server Error has occurred. This condition may be temporary. Please try again later.

So I left it for a couple of hours and still no joy. :confused:

bccisprof

02-06-2011 01:33 AM

Quote:

Originally Posted by theron11 (Post 3629)

Same thing here! What's going on?

rclarke6

02-06-2011 03:56 AM

At 8 at night on pacific coast getting the same error, after upgrading to 3.6. Internal server error. before upgrading it was working properly. so it definitely has something to do with the upgrade because i used the sync an hour before i upgraded and it worked then. And yes i purchased the premium sync.through the app with no problems.

rclarke6

02-06-2011 11:34 AM

Yes it is and thank you so much:)

TallyCast

02-08-2011 04:15 PM

Quote:

Originally Posted by jan (Post 3632)

The server problem that was causing recent sync errors is now fixed :)

Sadly, I am still unable to complete my sync from the iPhone to the web app and continue to receive the same error (1.1.454 Unknown Status Code). Is anybody looking at this?

TallyCast

02-09-2011 02:12 PM

I did the upgrade. Now it says I have TIP experiments open (I don't) and wants me to reinstall GB. I understand this will erase my data. That's not acceptable as I am using the data to monitor the effects of new medications. Is there a better solution?

TallyCast

02-09-2011 03:28 PM

Quote:

Originally Posted by jan (Post 3688)

TallyCast,

You have 3 TIPS experiments. One is empty with 0 log entries.

There are 2 others, each with 4 log entries. You'll see them in your GB web account if you go to your TIPS page.

To see if you have any in your app, please go to GB > Testing in Pairs > My Learning Log. What do you have there if I may ask?

Jeff

When I select the testing in pairs option in the App, it does not list any active experiments. The learning log shows 4 experiments. I don't see any option to delete the logs.

TallyCast

02-09-2011 09:23 PM

Quote:

Originally Posted by jan (Post 3691)

And that's the basic problem. See, the Roche folks won't allow us to allow users to delete their TIPS experiments.

You can delete TIPS log entries from your app via GB > Logs, but the log entries are not the problem. The existence of the experiments is the problem, but the only way to delete the TIPS experiments from your app is to re-install it from scratch.

Sorry about this :(

I have a call into Roche R&D to discuss this issue. Thanks for keeping me in the loop.

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